Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use Mudaam.pk.

We know you care about your information and how it's used. This policy explains what information we collect, how we protect it, and how we use it. We may update this policy anytime, so please check it regularly.

By using Mudaam services, you agree to this privacy policy.

How We Collect Your Information

We collect your information in different ways:

Through Our Website

• When you order products from godaam (warehouse) owners on our website
• When you sign up as a shop owner or godaam (warehouse) owner on our platform
• When you fill out any feedback form or survey

Offline

We also collect information offline, for example:

• When you call us to place an order or ask questions
• When you report problems with damaged or wrong products
• When you send us payment receipts through WhatsApp or email
• When you attend our business events or programs

How We Use Your Information

We use your information to run our business and help shop owners and godaam (warehouse) owners work together:

To Provide Our Services

• To set up and manage your account
• To process your bulk orders between godaam (warehouse) owners and shop owners
• To answer your questions and handle complaints
• To send you order confirmations and delivery updates
• To help you with customer service and solve problems
• To verify your business documents and licenses

To Send You Marketing Information

• To send you emails about new products and special offers from godaam (warehouse) owners
• To tell you about new features and platform updates

To Understand Your Needs Better

• To learn what products you like to buy
• To give you better product recommendations
• To show you relevant offers and content

To Run Our Business

• To check that everything works properly and follows the law
• To prevent fraud and protect against hackers
• To develop new features for our platform
• To improve our current services
• To see which products are most popular
• To check if our promotions are working well
• To grow our business across Pakistan

Who We Share Your Information With

We may share your information in these situations:

• With Other Users: When you place an order, your business name, delivery address, and contact details are shared with the godaam (warehouse) owner to deliver your order.
• With Service Providers: We share information with trusted companies that help us with payments, delivery, website hosting, and customer support.
• For Legal Reasons: We may share your information if required by law, court order, or government rules.
• Business Changes: If we merge with another company or sell our business, your information may go to the new owner.

How to Access or Change Your Information

If you want to see, update, or delete your information, you can contact us by:

• Emailing us at mudaam.pk@gmail.com
• Calling our helpline at WhatsApp +92 3197977645
• Going to the "My Account" page on our website

We will respond quickly and stop using your information once you request deletion, except where required by law.

Other Data We Collect

We also collect general data that doesn't identify you personally:

• Information about your browser and device
• Data from cookies and similar technologies
• General information you provide that doesn't reveal your identity
• Combined data where personal details are removed

Cookies and Google Analytics

Cookies are small files saved on your computer when you visit websites. They help websites work better and understand how people use them.

We use Google Analytics to understand how people use our website. Google Analytics uses cookies to collect information like which pages you visit and how long you stay. This information is sent to Google's servers in the United States.

You can turn off cookies in your browser settings, but some parts of our website may not work properly if you do.

To learn more about cookies, visit www.allaboutcookies.org.

Links to Other Websites

Our website may have links to other sites, like payment services or delivery tracking. This privacy policy only applies to Mudaam. Please read the privacy policies of other websites when you visit them.

How Long We Keep Your Data

When you place an order, we keep your information for at least 7 years as required by Pakistani tax laws. We keep information for:

• Tax and accounting records
• Following business licensing rules
• Solving disputes and helping customers
• Meeting legal requirements under Pakistani law

How We Protect Your Information

We use standard security measures to protect your information, including:

• Encryption when sending data over the internet
• Secure servers and regular security checks
• Limiting who can access your personal information
• Safe payment processing for cash on delivery and bank transfers

However, no internet method is 100% secure. While we work hard to protect your information, we cannot guarantee complete security.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of big changes by updating the "Last Updated" date at the top of this page.

Age Requirement

This website is for business professionals aged 18 years and above. Mudaam is a B2B marketplace and is not meant for anyone under 18 years old.

Contact Us

If you have any questions about this Privacy Policy, please contact us: